Cancellations

Any cancellation of a booking by a client, must be in writing (email is acceptable) and shall only be effective upon its acknowledged receipt by the company. The date on which the company receives the correspondence will determine the cancellation charge, if any.

 

Cancellation charges will be incurred as follows:

• - More than 120 days prior to departure: 30% of the total rate
• - 61 days to 120 days prior to departure: 50% of the total rate
• - 31 days to 60 days prior to departure: 70% of the total rate
• - 20 days to 30 days prior to departure 80% of the total rate
• - Less than 20 days prior to departure: 100% of the total rate

 Special cancellation fees may apply for 3rd party bookings

Changes and Alterations of the Tour

“Force Majeure” means, in relation to the company, any circumstances beyond the reasonable control of the company (including, but not limited to, acts of God, explosion, flood, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).

The company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the client, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. If the company is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour or safari. No refunds are given for circumstances arising beyond the company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour or safari. In the unlikely event of a vehicle breakdown that is beyond the company’s control and immediate repair, the company will arrange to have the spare part sent to the current location in the fastest possible time or send a rescue vehicle. The company reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances or cancel the tour and make a refund to the client where possible.

Travel Insurance

Travel insurance is mandatory for every client. All insurance is solely the responsibility of the client. Before a client commences a tour, he/she should arrange his/her own insurance with protection for the full duration of the travel, to cover including but not limited to, personal injury, damage and loss of personal items including but not limited to camera equipment and other electronic equipment, medical expenses, repatriation expenses and loss of luggage. If a client falls ill, all hospital expenses, medical expenses, doctor’s fees and repatriation costs are the client’s responsibility and the company shall not be liable for any refund of the tour rate whatsoever unless caused by the company’s negligence. In the case of an emergency we will ensure that the client is evacuated.

Liability

The client hereby acknowledges and confirms that he/she understands the risk inherent in adventure travel in African destinations and associated activities. The client agrees and concedes that the company, its representatives and employees shall not be responsible for loss or damage to possessions, or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever, unless directly caused by the company’s negligence.

Health and Age Restrictions

The client acknowledges that the proposed itinerary contains some elements of adventure and shall confirm that he or she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a pre-existing medical condition or illness should declare the true nature of such a condition to the company before the commencement of the tour so that the company can make the necessary arrangements and pre-cautions

Claims and Complaints

In the unlikely event that the client has a complaint against the company, the company must be informed immediately so that the company may provide a possible solution. Both parties should try to resolve, through friendly consultation, their disputes, if any in the execution of the contract. If no solution is found through consultation, both parties agree to submit their disputes to the relevant government authorities in Kenya for coordinated settlement in accordance with the law of Kenya.

Client Responsibility

It is the client’s sole responsibility to ensure that passports, visas, travel permits and inoculations required for the tour, are obtained well in advance and are in order in terms of all the countries to be visited. It is the client’s responsibility to meet any additional costs incurred either by the client (or by the company on the client’s behalf) as a result of any failure by the client to comply with such requirements. The company may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation.

International Holiday Terms and Conditions

This is in addition to the terms above

Fight Details

Direct Or Connecting Flights. (Flight fare fluctuate from time to time) Kindly recheck at the time of booking for any adjustments in cost P.S: All rates are subject to change and Availability At the time of Booking. We are not holding any rooms nor flight tickets

All payments are non-refundable.

Special Remarks

This is a tentative quote only; Confirmation & Rates depends on availability at time of booking and subject to change without prior notice. Offered rates/quotations are as per number of rooms/persons requested by you. In case of any change in the number of rooms/persons, we reserve the rights to adjust the offered rates/quotations accordingly. This is only a quotation and no blocking or booking has been made until we receive your official acceptance or confirmation on the same by responding to this quote via the communication channel used.

We strongly suggest to advise acceptance of the rates by responding to this message/email and make full payments in order to proceed with the booking.

It’s recommended to obtain necessary travel insurance prior to traveling on your own. We shall not be responsible for any kind of insurance, on provided services. Our quotation does not include any insurance.

Any unprecedented hike in government levied fees such as taxes, vat, fuel prices and toll way, entrance fee at the Airports etc. shall be advised and charged accordingly at the time of booking.

Please be informed that most of the hotels have a standard check-in and check-out schedules as follows, and are imposing a strict policy on early check-in and late check-out surcharge:

Standard check-in time: 14:00 hrs.

We cannot guarantee for early check in. It depends on Hotel’s discretion.

Standard check-out time: 10:00 hrs. We cannot guarantee for late check out. It depends on Hotel’s discretion.

Early Check-In/Late Check-Out Standard Policy from Most Hotels:

Early check-in before 14:00 hrs. will be charged 1 night and should be booked in advance.

Late check-out until 18:00 hrs. is subject to room availability and will be charged 50% of the room rate. Late check-out beyond 18:00 hrs. is likewise subject to room availability and will be charged 1 night surcharge. However, each hotel's policy is subject to change without prior notice.

Connecting rooms, adjacent rooms are not guaranteed & subject to availability at the time of arrival at the hotel as per hotel’s discretion.

Please take good note that upon check in, some hotels might need you credit card/cash for guarantee of incidental expenses.

Minor program changes are sometimes necessary, depending on road/sea/air conditions, room availability and circumstance at that time.

Any unutilized services will not be refunded.